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Warranty Policy
Effective Date: July 21, 2025
At SuperTechSmart, we stand behind the quality of our products and strive to ensure your satisfaction. Please review our warranty policy carefully before making a purchase.
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Warranty Terms
* All Sales Are Final: All purchases are final and non-refundable. We do not offer refunds for any reason.
* Device Exchange Policy: If your device is defective upon arrival, you may request a replacement within 5 days of receiving your order. Exchanges are available only for defective devices, and no monetary refunds will be issued.
* Customer Responsibility for Return Shipping: Customers are responsible for all shipping costs associated with returning a defective device. We will cover the shipping cost of the replacement device.
* Condition for Exchange: Devices must be returned in their original packaging, including all accessories, manuals, and components. Devices showing signs of physical damage, misuse, or tampering will not be eligible for exchange.
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How to Request a Replacement
* Contact Us: Notify our customer support team within 5 days of receiving your order by emailing [[email protected]](mailto:[email protected]) or calling (415) 909-4487. Include proof of purchase and a brief description of the issue.
* Shipping Instructions: We will provide detailed instructions for securely returning the defective device. Proper packaging is required to prevent damage in transit.
* Exchange Processing: After receiving and inspecting the returned device, we will ship a replacement unit to you within 5 business days.
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Exclusions
This warranty does not cover:
* Damage due to misuse, drops, liquid exposure, or tampering
* Issues from improper setup or failure to follow the included instructions
* Requests submitted after the 5-day warranty period
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Contact Us
If you have any questions or need assistance with a warranty claim, please contact us:
* Email: [[email protected]](mailto:[email protected])
* Phone: (415) 909-4487
Thank you for choosing SuperTechSmart. We value your business and are committed to providing you with quality products and reliable customer service.
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